If you place an order in the online store, please read the terms and conditions below.

1. General Information and Provisions.
The owner of the shop is Małgorzata Rutkowska running a business under the name of Małgorzata Rutkowska Rootka Precjoza NIP:7642585744 , REGON:523570110, address of the company's registered office: Miasteczko Krajeńskie 89-350, 16 Słoneczna Street.
By using the online store, rootkapottery.pl customer accepts the terms and conditions of the store.
Various ways to contact the owner are listed on the rootkapottery.pl website in the Contact tab.
Each product offered for sale by Rootka Precjoza is unique. The images you see on the website show a specific product for purchase. Due to the variety of devices and computer equipment used to make a purchase, the colors of the products may differ from the real ones.
The shop owner has the right to temporarily suspend the operation of the store, due to a technical break or holiday time, which will be announced on the main page of the store.
The seller reserves the right to make changes to the terms and conditions.

2. Placing orders.
The prices given in the store are the total prices for the product (gross), shipping costs are added at the subsequent stages of placing the order.
Orders are placed via the rootkapottery.pl website or by phone.
To place an order in an online store, you need a device with access to the Internet, a web browser, and e-mail.
Orders in the store can be placed 24 hours a day, all year round by following the instructions on the store's website.
In order for the order to be processed, it is necessary to fill in the form on the store's website correctly and follow the instructions on the website. It is also possible to provide the necessary information by phone.
After placing an order, the customer will receive a response from the store confirming the acceptance of the order, which is also a confirmation of the conclusion of the sales contract between the customer and the seller.
The order processing begins after the appropriate amount of money is credited to the store's business account.
Personal collection, the option of which is not available on the website, is possible only when ordering by phone. When picking up in person, payment is made in cash.
In the case of ordering and shipping abroad, the option of which is not available in the online store, it is advisable to contact us by e-mail in order to agree on all the terms and conditions of the sales contract
In the case of an individual order, i.e. a custom-made item, it is advisable to contact us by phone or e-mail in order to agree on the details.

3. Shipping costs and time/term.
By filling in the form when making a purchase on the store's website, the customer informs to which address the purchased goods are to be sent. If the vendor believes that the information submitted by the customer is incorrect or incomplete, it will take appropriate action to verify. This will be a personal contact with the customer by phone or e-mail.
The parcel will be delivered via a courier company selected by the customer on the store's website.
The delivery time is 3 working days from the date of receipt of the payment to the store owner's bank account. The delivery time of the goods from the time they left the store depends on the shipping company selected on the website during shopping.
Koszty przesyłki pokrywa nabywca. Zakupy powyżej 400 zł są wysyłane na koszt sprzedawcy za pośrednictwem InPost paczkomat lub kurier InPost na terenie Polski.
In the case of a traditional bank transfer, the cost of shipping must be added to the price of the purchased products.

4. Payments.
The purchase is confirmed by a receipt or invoice.
Payment for purchased handicrafts is possible via Przelewy24, Blik or traditional transfer to the account number Pekao S.A. 89 1240 3709 1111 0011 2083 5839 and PayPal.
The sales contract between the customer and the buyer is concluded at the time of order confirmation by Rootek Precjoz by e-mail, until then the customer has the option to cancel the order.

5. Complaints, Returns and Consumer Rights.
A complaint regarding the goods must contain the information that is necessary to consider it: that is, the name and surname of the person who purchased the item from the rootkapottery.pl store and a detailed photo of the product and its defects sent by e-mail to the following address: rootka.precjoza@gmail.com.
The complaint will be handled by e-mail and possibly additionally by phone. The complaint will be considered within 14 days of receipt of the report.
Breakage and mechanical injuries are not covered by the warranty, however, please contact us each time if the item did not meet the customer's expectations in any way. If the goods sent to the customer have arrived damaged, we recommend that you fill in a damage report containing the details of the buyer and the courier and notify the seller immediately.
A customer who has purchased a product on the rootkapottery.pl website has the right to withdraw from the contract without giving a reason within 14 days of purchasing the goods. The customer withdrawing from the contract is obliged to return the goods and send them back at their own expense. Upon receipt of the returned goods, the cost of the goods, together with the shipping amount selected at the time of purchase, is refunded by traditional bank transfer to the bank address indicated by the customer.
The Terms and Conditions do not exclude or limit any rights of the Buyer who is a Consumer, which he is entitled to under mandatory provisions of law. In matters not regulated by these regulations, the provisions of generally applicable law shall apply, including the Civil Code and the Consumer Rights Act.

Regulamin ten obowiązuje od 31.08.2023r4