ROOTKA POTTERY ONLINE STORE TERMS AND CONDITIONS

Effective from: 17.09.2026

§ 1. General provisions

The Rootka Pottery online store, operating at the address www.rootkapottery.pl, is operated by Małgorzata Rutkowska, conducting business under the name Małgorzata Rutkowska Rootka Precjoza.

NIP: 7642585744,

REGON: 523570110,

ul. Słoneczna 16, 89-350 Miasteczko Krajeńskie.

You can contact the Seller via the email addresses rootka.pottery@gmail.com or rootka.precjoza@gmail.com, by phone at 737 393 262 or 798 573 617, via messages on the Seller’s Instagram and Facebook profiles, or in writing to the address: ul. Słoneczna 16, 89-350 Miasteczko Krajeńskie.

The Store primarily offers handmade ceramic products, as well as socks and pins manufactured by third parties based on the Seller’s designs. Each ceramic product is handmade and sold as a unique item. Consequently, individual products may vary slightly in shape, dimensions, texture, shade, glaze application, or other details resulting from the manual crafting process. Such variations are a natural characteristic of handmade ceramics and do not constitute a product defect, provided they do not affect the product's intended use, functionality, or safety. The socks and pins are manufactured by third-party companies based on the Seller’s designs. These products correspond to the designs and descriptions presented in the Store. The product color shown in photographs may differ slightly from the actual color; this may be due to the Customer's monitor or device screen settings, lighting conditions, or camera settings. The Terms and Conditions set out the rules regarding placing orders, payments, delivery, returns, and complaints.

§ 2. Orders

Orders for products available in the Store may be placed via the Store 24 hours a day, subject to technical breaks. To place an order, the Customer must select a product, add it to the cart, provide the required details, choose a delivery and payment method, and confirm the order, thereby incurring an obligation to pay. Before placing an order, the Customer is informed of the product price, delivery costs, and payment method. Upon placing an order, the Customer receives an email confirming its receipt. The sales contract is concluded once the Seller accepts the order. The Customer will receive confirmation of order acceptance at the provided email address. In the case of products available as single items, priority is determined by the order in which correctly placed orders are received. If the same product is ordered by more than one person and the Seller is unable to fulfill all orders, the Seller will notify the Customer whose order cannot be fulfilled and refund the payment received. Custom orders are not placed directly through the Store. The feasibility of such a product, its details, price, and completion date are agreed upon individually between the Customer and the Seller prior to order acceptance. To arrange a custom order, the Customer may contact the Seller via email, direct message on the Seller’s Instagram or Facebook profile, or by telephone. A custom order is accepted for fulfillment only after the details, price, and completion date have been agreed upon.

§ 3. Prices and payments

Product prices listed in the Store are final and denominated in Polish zlotys. Delivery costs are stated prior to order placement. Available payment methods are displayed during the checkout process. The Store may offer payment options such as BLIK, Przelewy24, traditional bank transfer, PayPal, and other methods available in the Store. For custom orders, the payment method is agreed upon with the Seller. The Seller issues a sales document in accordance with applicable regulations.

§ 4. Delivery

Products are shipped to the address provided by the Customer when placing the order or to a selected pickup point, if such a delivery option is available. Available delivery methods and their costs are displayed in the Store prior to order placement. Unless a different timeframe is specified for a product, the order is prepared for shipment within 3 business days of payment being credited. For custom-made products, the fulfillment time is agreed upon individually with the Seller. Custom orders are not placed directly through the Store; order details, including the delivery method, are arranged individually with the Seller. The delivery time depends on the selected carrier. If an order includes multiple products with different fulfillment times, the Seller may ship them together once the entire order is ready, unless otherwise agreed with the Customer.

§ 5. Handmade ceramics

The ceramics available in the Store are handmade. Each piece may possess a unique character and differ from other products made according to a similar design. Natural characteristics of handmade ceramics may include, among others, slight variations in shape and dimensions, differences in wall thickness, variations in glaze color and intensity, discolorations, subtle texture differences, and traces of the manual crafting process. Such characteristics do not constitute a product defect provided they are a natural result of the handmade process and do not affect the product's functionality, intended use, or safety. If a product is marked as a unique, one-of-a-kind item, the photographs may depict the exact piece the Customer will receive; in such cases, replacing the item with an identical product may not be possible. These provisions do not limit the Customer's rights arising under applicable law concerning the lack of conformity of the Goods with the contract.

§ 6. Right of withdrawal and returns

A Consumer, as well as an entrepreneur with consumer rights, may withdraw from a distance contract within 14 days without giving a reason, subject to the exceptions provided for by law. The 14-day period begins on the day the product is received by the Customer or a person designated by them. To withdraw from the contract, a statement of withdrawal must be sent to the Seller via e-mail to rootka.pottery@gmail.com or rootka.precjoza@gmail.com or by mail to the address: Małgorzata Rutkowska Rootka Precjoza, ul. Słoneczna 16, 89-350 Miasteczko Krajeńskie. The Customer may use the withdrawal form provided at the end of the Terms and Conditions, though doing so is not mandatory. Upon withdrawing from the contract, the Customer must return the product within 14 days of the date of withdrawal. The direct cost of returning the product is borne by the Customer, unless the Seller has agreed to cover it. In the event of withdrawal, the Seller shall refund all payments made by the Customer, including the cost of the cheapest standard delivery method available in the Store. If the Customer chose a delivery method more expensive than the cheapest standard method available in the Store, the Seller shall not refund the difference resulting from the choice of the more expensive delivery method. The Seller may withhold the refund until the returned product has been received or until the Customer provides proof of having sent it back, whichever occurs first. The Customer is liable for any reduction in the value of the product resulting from use that goes beyond what is necessary to establish the nature, characteristics, and functioning of the product. The right of withdrawal does not apply in cases specified by applicable law, particularly in the case of a product manufactured according to the Customer's individual specifications.

§ 7. Complaints

The Seller is liable to Consumers and entrepreneurs with consumer rights for any lack of conformity of the Goods with the contract, in accordance with applicable law. Complaints can be submitted by email to rootka.pottery@gmail.com or rootka.precjoza@gmail.com or in writing to the Seller’s address. When submitting a complaint, it is advisable to provide the order number, describe the issue, and indicate the desired resolution. If the complaint concerns damage or a characteristic that can be assessed via a photograph, the Seller may request that one be submitted. This is intended to facilitate and expedite the processing of the complaint. In the event of a lack of conformity of the Goods with the contract, the Customer may exercise the rights provided for by applicable law—specifically, the right to demand repair or replacement of the Goods, or, in cases specified by law, a price reduction or withdrawal from the contract. In the case of individual, unique products, replacement with an identical item may not be possible. In such a situation, the Seller shall address the Customer’s claims in accordance with applicable regulations. Natural characteristics of handmade ceramics described in § 5 do not constitute a lack of conformity of the Goods with the contract, provided they do not affect their functionality, intended use, or safety.

§ 8. Use of ceramics

Ceramic products are fragile and may be damaged if dropped, struck, or subjected to other mechanical forces. Products should be used in accordance with their intended purpose and the information provided in the product description. Unless otherwise specified for a particular product, avoid sudden temperature changes, which may cause the ceramic to crack. Information regarding suitability for use in a dishwasher, microwave, or other appliances is provided in the specific product description, where applicable. Damage resulting from dropping, breakage, impact, or improper use does not constitute a lack of conformity of the Goods with the contract, unless the damage stems from a defect inherent in the Goods themselves.

§ 9. Products manufactured by third-party producers

The socks and pins are manufactured by third-party producers based on the Seller's designs. These products may differ slightly in color from their depiction in photographs due to camera settings, lighting, and the Customer's screen or monitor settings. Color variations resulting solely from the aforementioned factors do not constitute a lack of conformity of the Goods with the contract, provided the product matches the presented design and description.

§ 10. Personal data

Customer data is processed for the purposes of order fulfillment, payment processing, delivery, returns, and handling complaints, as well as for other purposes arising from applicable regulations. Detailed information regarding the processing of personal data can be found in the Privacy Policy available in the Store.

§ 11. Final provisions

Matters not regulated by these Terms and Conditions are governed by the provisions of Polish law, in particular the Civil Code and the Act on Consumer Rights. The Terms and Conditions are available in the Store in a manner that allows them to be saved and reproduced. Amendments to the Terms and Conditions do not affect orders placed prior to the amendments coming into force.

WITHDRAWAL FORM

Addressee: Małgorzata Rutkowska Rootka Precjoza, ul. Słoneczna 16, 89-350 Miasteczko Krajeńskie, e-mail: rootka.pottery@gmail.com or rootka.precjoza@gmail.com.

I hereby give notice of withdrawal from the sales contract for the following product:

Order number:

Date of contract conclusion:

Date of product receipt:

Full name:

Address:

Date:

Signature, if the form is submitted in paper version: